Shipping Policy

Last Updated: July 31, 2026

Thank you for shopping with Seda 7 Hydroxy. We are committed to processing and shipping your order as quickly and securely as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • Most orders are processed within 1–2 business days after payment has been successfully received.
  • During periods of high order volume, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin once your order has been shipped.

  • Standard Shipping: 3–7 business days
  • Priority Shipping: 2–4 business days (where available)
  • Express Shipping: 1–2 business days (where available)

Delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.

Shipping Restrictions

We only ship to locations where our products may legally be sold. It is the customer’s responsibility to understand and comply with all applicable local, state, and federal laws before placing an order.

We reserve the right to cancel or refuse any order that cannot legally be fulfilled.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

  • Shipping delays may occur.
  • Additional shipping fees may apply if the package must be reshipped.
  • Seda 7 Hydroxy is not responsible for orders delivered to an address provided incorrectly by the customer.

Lost, Delayed, or Stolen Packages

Once a package has been transferred to the shipping carrier, delivery is the carrier’s responsibility.

If your package is delayed, lost, or marked as delivered but cannot be located:

  • Please contact the shipping carrier first.
  • If additional assistance is needed, contact our customer support team and we will do our best to help.

Seda 7 Hydroxy is not responsible for delays caused by weather, natural disasters, carrier disruptions, customs inspections, or other circumstances beyond our control.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 48 hours of delivery.
  • Include your order number and clear photos of the damaged package and products.
  • We will review your claim and work toward an appropriate resolution.

Order Changes and Cancellations

Orders begin processing shortly after they are placed.

If you need to change or cancel an order, contact us immediately. While we will make every effort to accommodate your request, we cannot guarantee changes or cancellations once processing has begun.

International Shipping

International shipping may be available to select destinations.

Customers are responsible for:

  • Any customs duties or import taxes.
  • Compliance with all import laws in their country.
  • Any fees charged by customs authorities.

Contact Us

If you have any questions regarding your shipment or order status, please contact our customer support team through our Contact page or by email. We are committed to responding to inquiries as quickly as possible during normal business hours.